Privacy & Terms · DQ Services

Terms & Conditions

By placing an order with DQ Services, you agree to these Terms & Conditions. Please review your order and all information supplied carefully before completing payment.

Orders & Pricing

Prices are displayed on our website and may vary according to product, design, destination and quantity ordered. The applicable price is calculated according to the quantity selected at the time of ordering.

Shipping and applicable checkout or processing charges are displayed as part of the order total before payment.

Customer-Supplied Information

Please check all information carefully before ordering. Products may be produced using the exact information and specifications supplied by the customer.

Customers are responsible for ensuring that all names, wording, spelling, details, specifications, quantities, delivery information and other information submitted for an order are complete and accurate.

DQ Services may rely on the information supplied or approved by the customer when preparing and producing an order. Where an item has been produced correctly in accordance with the information supplied by the customer, DQ Services is not responsible for an error caused by incorrect, incomplete or inaccurate customer-supplied information.

Once an order has entered production, changes or cancellations may no longer be possible. Customers should therefore review their information carefully before completing payment.

This does not affect your statutory rights. If an error is made by DQ Services, or goods do not conform to the agreed order, the matter will be reviewed and an appropriate remedy provided where required by law.

Final Sale & Customer Responsibility

Please check your order carefully before completing payment. Once an order has been submitted and paid for, it is treated as final and changes, cancellations or amendments cannot be guaranteed.

Customers are solely responsible for carefully checking all information supplied before ordering, including names, spelling, dates, wording, specifications, quantities, designs and delivery details.

DQ Services will produce orders using the information submitted or approved by the customer. Where DQ Services has correctly produced an order using the information supplied, the customer accepts responsibility for errors contained in that information, and a refund or replacement will not be provided solely because incorrect information was supplied by the customer.

This policy does not affect statutory rights that cannot legally be excluded, including where DQ Services makes an error or goods are faulty or do not conform to the agreed order.

Personalised & Custom Products

Certain products are made or personalised specifically according to information supplied by the customer. Because genuinely personalised or bespoke products are produced for a particular customer, cancellation rights may be restricted where permitted by applicable consumer law.

Payment

Payments made through the website are processed securely by our third-party payment provider. DQ Services does not directly process or store complete payment card details through this website.

An order is not considered paid until the payment provider confirms successful payment.

Availability

All orders are subject to availability and acceptance. If we are unable to fulfil an order after payment, we will take appropriate steps to resolve the order, including a refund where required.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful. DQ Services is not responsible for losses caused solely by inaccurate information supplied by a customer or circumstances outside our reasonable control, except where applicable law provides otherwise.

Changes to These Terms

We may update these terms from time to time. The version available on this website when an order is placed will apply to that order, subject to applicable law.

Privacy Policy

DQ Services respects your privacy. This section explains the types of personal information we may process when you use our website or place an order and why we use that information.

Information We May Collect

Name and customer contact information
Shipping and delivery information
Information and specifications supplied for your order
Order details and transaction records
Communications relating to orders or customer support
Technical information reasonably necessary to operate and secure the website

How We Use Information

We use personal information where necessary to process and fulfil orders, produce customised products, arrange delivery, provide customer support, maintain transaction and accounting records, prevent fraud and abuse, comply with legal obligations and operate and secure our service.

Information Used for Printing

Information submitted by a customer for printing or customisation may be used specifically to prepare and fulfil that customer's order. Please only provide information that is necessary for your order and ensure that it is accurate before submission.

Payments

Website payments are processed by our secure third-party payment provider. Payment information submitted through checkout is handled by the payment provider in accordance with its own privacy and security practices. We may receive transaction information necessary to confirm and manage an order.

Sharing Information

We do not sell customer personal information. Information may be shared where reasonably necessary with service providers involved in payment processing, website hosting, order fulfilment or delivery, or where disclosure is required by law.

Lawful Basis

Depending on the circumstances, we may process personal information because it is necessary to perform a contract with a customer, to comply with a legal obligation, or for legitimate business interests such as preventing fraud, maintaining security and managing customer service, where those interests are not overridden by applicable data protection rights.

Data Retention

Personal information is retained only for as long as reasonably necessary for order fulfilment, customer service, security, accounting, legal and regulatory purposes. Different types of information may be retained for different periods.

Your Rights

Depending on applicable data protection law, you may have rights over your personal information, including rights of access, correction, deletion, restriction, objection or portability in certain circumstances.

UK customers may also have the right to raise a concern with the Information Commissioner's Office (ICO).

Security

We take reasonable measures to protect customer information. However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Shipping & Delivery

Shipping Charges

Shipping charges are shown during checkout and form part of the total amount payable before the customer completes payment.

Delivery Information

Customers are responsible for supplying a complete and accurate delivery address. DQ Services is not responsible for delivery problems caused solely by incorrect or incomplete delivery information supplied by the customer.

Delivery Times

Any delivery timeframe provided is an estimate unless expressly stated otherwise. Delivery may be affected by production times, carriers, customs, local delivery networks or circumstances outside our reasonable control.

International Orders

International orders may be subject to additional customs procedures, import requirements or delays depending on the destination. Where applicable, customers are responsible for complying with local import requirements.

Returns, Cancellations & Refunds

Personalised Products

Where products are genuinely made to a customer's specifications or clearly personalised, statutory cancellation rights may not apply to a simple change of mind where applicable law provides an exemption for personalised or bespoke goods.

Customer Errors

A refund or replacement will not normally be provided solely because information supplied or approved by the customer was incorrect where the product was produced correctly using that information.

Problems With an Order

If DQ Services makes an error, an item is faulty, or the goods do not conform to the agreed order, please raise the issue as soon as reasonably possible. We will review the circumstances and provide an appropriate remedy where required.

Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or replace rights that cannot legally be excluded under applicable consumer law.

Important Order Information

Final Orders & Customer Responsibility

Please check your order carefully before payment. Once an order has been submitted and paid for, it is treated as final. Changes, cancellations or amendments cannot be guaranteed once production or order processing has begun.

Customers are responsible for ensuring that all information supplied for an order is accurate and complete. This includes names, spelling, dates, wording, quantities, specifications, designs, personalisation information and delivery details.

DQ Services may produce an order using the exact information submitted or approved by the customer. Where an order has been produced correctly using that information, the customer accepts responsibility for errors contained in the information they supplied.

A refund or replacement will not normally be available solely because a customer supplied incorrect or incomplete information where DQ Services fulfilled the order according to those instructions.

This does not affect statutory rights that cannot legally be excluded, including where DQ Services makes an error or goods are faulty or do not conform to the agreed order.

Order Acceptance & Fulfilment

Submission of an order and successful payment do not prevent DQ Services from declining or cancelling an order where it cannot reasonably be fulfilled, where information required to complete the order is missing, where there is an obvious pricing or technical error, or where fulfilment would be unlawful or otherwise inappropriate.

Where we cancel an order that has already been paid and no goods or services have been supplied, an appropriate refund will be arranged where required.

Production & Processing

Orders may require production or preparation before dispatch. Any production or delivery timeframe supplied by DQ Services is an estimate unless expressly confirmed otherwise.

Customers should not rely on an estimated delivery date for an event, deadline or other time-sensitive purpose unless this has been specifically agreed in advance.

Delivery Address

Customers must provide a complete and accurate delivery address. Please check the delivery information carefully before completing payment.

If an incorrect or incomplete address supplied by the customer causes an order to be returned, redirected, delayed or lost, additional delivery or replacement costs may apply where permitted by law.

Where a delivery problem results from an error made by DQ Services, this customer-address provision will not apply.

Delivery Delays

Delivery estimates can be affected by postal or courier networks, customs, weather, public holidays and other circumstances outside our reasonable control. We will remain responsible for obligations that applicable law places on us.

International Orders, Customs & Import Charges

International orders may be subject to customs processing, local import rules, duties, taxes or other charges imposed by authorities or carriers in the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any applicable import duties, customs charges or local taxes imposed after dispatch.

Legal Capacity

By placing an order, you confirm that you have the legal capacity and authority required to enter into the purchase and that the information you submit is your own or that you are authorised to provide it.

Payment Confirmation

Payments are processed through our secure third-party payment provider. An order is considered paid only after the payment provider confirms successful payment. A declined, cancelled or incomplete payment does not constitute a completed purchase.